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Home FAQ’s

General Questions

01
Q: How can I place an order?

Placing an order is easy! Just follow these simple steps:

- Find Your Product: Use the search bar at the top of the page or browse through the categories on our homepage to locate the product you need. Choose the desired flavor and size.

- Add to Cart: Once you’re on the product page, select the flavor and size, then click "Add to Cart."

- Review Your Order: Go to your cart page to review your selected items.

- Checkout: Click "Proceed to Checkout" to finalize your order.

For a better shopping experience and to keep track of your orders, you can create an account using this link. If you prefer, you can also checkout

02
Q: Can I remove, add, or change items in my order after it has been placed?

Once an order is placed, we're unable to make changes to it. However, if you need to update or cancel your order, please contact us as soon as possible. We can assist with canceling your current order so you can place a new one.

03
Q: I received my order with missing/damaged items, what can I do?

- Contact Us: Reach out to our customer support team as soon as possible, making sure to share the order number and details about the missing or damaged items. (Click here for our contact details).

- Provide Evidence: If possible, send us a photo of the damaged items, packaging, and LOT number (found next to the expiry date) if applicable.

- We'll Make It Right: We’ll review your information and arrange for a replacement or refund as needed.

- Feel free to refer back to the refund policy

04
Q: Does sporter have any stores or showrooms?

Unfortunately, we do not have any physical stores at this time.

05
Q: Is there any cart/order quantity limitation?

You can place an order with a maximum value of AED 5000.

06
Q: How can I get a discount code?

Keep an eye on our social media pages and subscribe to our newsletter for the latest coupon codes and special deals.

07
Q: How can I contact the Rayansupp customer service team?

You can reach us six days a week (except Fridays) from 9:00 AM to 8:00 PM UAE time through the following channels:

- Email: wow@sporter.com

- Phone: +97148830300

- Social media: Send us a direct message on Instagram, Facebook, or X

Products Inquiries

01
Q: How can I know the expiry date of a product?

The expiry date (labeled as "Best Before") is shown directly on the item’s page underneath the name. You can also view the expiry date by adding the product to your cart.

02
Q:Do you offer free consultations for nutrition-related questions or product inquiries?

Yes, we do! Our highly experienced nutrition team is here to provide dietary advice and answer any product-related questions you may have. Consultations are completely free!

03
Q: How can I guarantee the authenticity of your products?

We take pride in our products and are the authorized supplier of many brands featured on our website. All products are 100% original. You can also click here to visit the brands' websites, where you'll find Rayansupp listed as an official supplier

04
Q: What is the minimum time for your products to expire?

At Rayansupp, we’re committed to offering the best quality products. That’s why we guarantee that every product will have at least one month left before expiration.

05
Q: I did not find the serving scoop, what can I do?

It varies by item, but if your product is supposed to come with a scoop from the manufacturer, it might settle at the bottom of the container during shipping. Give the tub a shake and look carefully inside the powder. Also, check the serving size instructions which mention using a scoop, teaspoon, or tablespoon! If you still can’t find it, just reach out to us, and we’ll be happy to help.

06
Q: When I received my order, the white sealing was not attached to the tub, it seems like the product was open!

Manufacturers usually use organic glue to seal the tub, which might not be as strong as regular glue, so it could disintegrate with time. We assure you this doesn’t affect the product inside and guarantee that everything you receive is brand new, unopened, and safe to use.

07
Q: Are your products Halal?

All of our products are free from any haram animal ingredients and alcohol and are approved by the UAE's Food and Drug Authority.

My Account

01
Q: I forgot my password, how to reset it?

Just click 'Forgot Password' on the login page, and we’ll send you an email with a link to reset your password. If you don’t receive the email within an hour, please send us one at Wow@sporter.com, and we’ll be happy to help.

02
Q: How can I add a new credit card?

To use a new card, simply place your order and when you get to the payment method section, click on 'Use another card'. Then fill the new card details.

03
Q: How can I change my address/phone number in my recent order?

You can reach out to us via email at Wow@sporter.com, through our social media channels, or by phone. We’ll be there to help!

Payments

01
Q: What are the available payment options?

We accept:

- Online Payments: Credit/Debit Cards, Google Pay, Apple Pay.

- Monthly installments: Tabby, and Tamara.

- Cash on delivery: service is also available with an additional fee of AED 10. 

02
Q: Why was an extra amount of money deducted from my Credit Card?

At Rayansupp, we only charge you for the total price of your order. However, additional fees or service charges may be applied by your bank based on their policies. For detailed information or if you have any questions, please contact your card issuer directly.

03
Q: When can I get my refund?

For canceled orders, we’ll process your refund within one business day. After that, it usually takes 5-10 business days for the amount to show up on your credit card, depending on your bank’s processes.

For returned orders, we’ll process your refund the same day we receive the return at our warehouse in UAE. It typically takes 5-10 business days for the refund to appear on your credit card from the issuance date. (For more information, visit our Refund policy)

Delivery

01
Q: Which couriers do you use for delivery?

We work with different couriers to ensure your orders are delivered on time and in excellent condition. If you need any help or have questions, just reach out through one of our contact channels.

02
Q: When will my order be delivered?

Your order will be delivered based on the shipping method you choose:

- Express Shipping: Same-day delivery.

- Standard Shipping: Next-day delivery.

- Remote Areas: Delivery within 2-4 business days.

03
Q: How can I track my order/track my shipment?

Once your order is shipped, we’ll send you an email with a link to track your shipment. This link will let you see the latest updates on your delivery anytime you like.

If you don’t receive the email or need any help with tracking, please reach out through one of our contact channels.

04
Q: How can I schedule a delivery time and date?

You can reach out to us anytime through our support channels, and we’ll help you set up a delivery time and date that works for you. Moreover, the courier will also get in touch to confirm a convenient time for your delivery. We’re here to make the process as smooth as possible!

Orders inquiries

01
Q: What does "Being Prepared" status mean?

Great news! Your order has been received and is now in the hands of our warehouse team for preparation.

02
Q: What does "Held for Confirmation" status mean

This status indicates that your order needs to be verified by our team, to confirm the phone number and delivery address. You may expect a call or E-mail from our team in case you did not receive an OTP when you placed your order.

03
Q: What does “Unsuccessful Delivery/Returned” status mean?

It looks like your order has been canceled and returned to our warehouse. If you have any questions or need further assistance, please feel free to reach out to us through one of our contact channels.

04
Q: What does “Good to Go” status mean?

Your order is all set and ready to go. It’s about to be handed over to the shipping company.

05
Q: What does “Under Delivery Process” status mean?

Your order is now on its way! It’s currently being shipped and is expected to arrive within the delivery window we provided.